Returns or exchanges must be initiated through our Returns Portal within 14 days of delivery.
Full-price Items:
- Refund to original payment method
- Store credit
- Size exchange (final, non-refundable once exchanged)
Sales & Promotional Items (including Singles' Day / Black Friday / Lucky Sale promotions):
- Store credit
- Size exchange (final, non-refundable once exchanged)
Final Sale Items
- Not eligible for return or exchange
Return Eligibility
Items must be:
- Purchased directly from sau-lee.com
- Unworn, unwashed, unused, and in original condition
- With all original tags attached
- Free from perfumes, deodorant, or other odors
- Shoes must be returned in the original shoebox, with no damage. Return labels must not be placed directly on the shoebox.
We reserve the right to reject returns that do not meet these criteria. Declined returns will be sent back to you without refund.
Exchanges
We offer one-time size exchanges for the same item, subject to stock availability.
Exchanged items are non-refundable.
No second exchange is permitted for the same order.
Return Shipping
| Region | Return Method |
|---|---|
| United States | Pre-paid label: USD 35 |
| Hong Kong | Ship at your own cost to Hong Kong warehouse |
| United Kingdom | Pre-paid label: GBP 50 |
| Europe | Pre-paid label: EUR 50 |
| Australia | Pre-paid label: AUD 60 |
| Canada | Pre-paid label: CAD 70 |
| United Arab Emirates | Pre-paid label: AED 220 |
| Asia | Pre-paid label: USD 30 |
| Rest of the world | Ship at your own cost to Hong Kong warehouse |
Returns must be received at the designated warehouse within 14 days of approval.
We are not responsible for lost or damaged return shipments. we strongly recommend using a traceable courier and keeping proof of postage.
Shipping fees, taxes, and duties are non-refundable.
Refunds
Refunds are processed within 14-21 business days of receiving your return.
You will receive an email once your return is approved and your refund has been issued.
Refund may take several business days to appear in your account. Please contact your bank if you do not receive it within 7 business days.
Store Credit
Store Credit is valid for 12 months from the date of issue.
