Order Processing Time
Orders are dispatched within 2-4 business days.
Orders are not processed or shipped on weekends or public holidays.
While we aim to meet the stated timeframes, unexpected delays may occur. SAU LEE is not responsible for delivery times extended beyond the estimated windows.
Shipping Fees & Couriers
| Region | Shipping Fee* | Free Shipping Over | Delivery Time |
|---|---|---|---|
| United States | USD 30 | USD 300 | 3-4 business days |
| Hong Kong | HKD 50 | HKD 2300 | 2-3 business days |
| United Kingdom | GBP 24 | GBP 240 | 5-7 business days |
| Europe | EUR 28 | EUR 280 | 5-7 business days |
| Australia | AUD 45 | AUD 450 | 5-7 business days |
| Canada | CAD 40 | CAD 400 | 5-7 business days |
| United Arab Emirates | AED 110 | AED 1100 | 5-7 business days |
| Rest of World | USD 30 | USD 300 | 7-10 business days |
- Shipping fees are non-refundable.
We do not ship to PO Boxes. If a PO Box is entered, our Customer Care team will contact you for an alternative address. If no valid address is provided within 3 business days, the order will be canceled automatically.
Taxes & Duties
For orders shipped to the UK, Europe, Australia and Singapore, taxes and duties are included in the product price.
For all other destinations, we ship on a Delivery Duty Paid (DDP) basis, meaning no additional taxes or duties will be collected upon delivery. All applicable fees are calculated at checkout.
In some cases, couriers may request personal information such as a Social Security Number or Tax ID for customs clearance. Customers are responsible for providing this information to avoid delays.
SAU LEE is not liable for delays caused by customs or other external factors.
Pre-Order Items
Pre-ordering allows you to secure high-demand items before they sell out.
Estimated shipping dates are listed on each product page; these dates are approximate and not guaranteed.
Full payment is charged at the time of purchase.
Orders containing both in-stock and pre-order items will be shipped separately at no additional cost. If you prefer one combined shipment, please contact our Customer Care team after placing your order.
Order Changes & Cancellations
Orders cannot be modified or cancelled once they have been placed.
Automatic Cancellations
Orders may be automatically canceled due to:
- Product unavailability
- Payment authorization issues
- Incomplete or incorrect shipping details
If this occurs, you will be notified by email and will not be charged for canceled items.
Lost Shipments & Refused Deliveries
Once an order is marked delivered by the courier, SAU LEE is not responsible for lost, stolen or damaged packages.
Refused deliveries will incur deductions from your refund, including: original shipping fees, return shipping costs, customs duties, and a handling fee.
Faulty Items
If your item arrives damaged or defective, please contact us at customercare@sau-lee.com with your order number and clear photos of the issue. Our team will review the case and provide a prompt resolution.
