Shipping Policy

Orders are typically processed within 1–3 business days, subject to availability and payment verification.

Once shipped, delivery is estimated within 5–7 business days, depending on your location.

While shipping timelines are estimates, our team always works to process and dispatch orders as quickly as possible.

In rare cases, we may need to cancel an order due to shipping restrictions. If this happens, we’ll notify you as soon as possible.

Please note:

We are unable to ship to PO Boxes or military addresses
Shipping fees are non-refundable
Once a package is marked as delivered, SAU LEE is not responsible for loss, theft, or damage

Pre-order delivery dates are estimates and may change.

While delays or cancellations may occasionally occur, we always do our best to deliver pre-order items as quickly as possible.

Orders are shipped Monday through Friday, excluding U.S. holidays. We do not offer Saturday delivery.

Once delivered, SAU LEE is not responsible for theft or damage.

We ship globally Monday through Friday (excluding Hong Kong holidays), as all non-U.S. orders are dispatched from Hong Kong.

SAU LEE partners with Global-E, a trusted international checkout provider, to ensure a seamless shopping experience worldwide.

When shopping, Global-E helps you:

View prices in your local currency
See duties, taxes, and shipping costs clearly at checkout where applicable (please refer to Taxes & Duties below)
Pay a guaranteed total upfront, with no unexpected charges upon delivery
Access local payment methods for a smoother checkout experience
Free shipping on orders over USD 300 (or the equivalent amount in your local currency)
Shipping costs for orders below this threshold are calculated at checkout

International orders typically arrive within 5–7 business days after dispatch.

While shipping timelines are estimates, we always work to process and dispatch orders as quickly as possible.

SAU LEE is not responsible for international shipments lost in transit.

For customers in the UK, Europe, the Middle East, Australia, and Singapore, duties and taxes are already included in the product price shown.

For all other regions, orders are shipped Delivery Duty Paid (DDP):

Duties and taxes are calculated and displayed at checkout
These charges are paid upfront, allowing your order to clear customs without additional charges upon delivery

All duties and taxes are remitted directly to your local customs authority.