Under EU law, you have the right to withdraw from most online purchases within 14 days of delivery – no reason needed. You can also cancel before your order ships by contacting our customer support team.
To submit your withdrawal request for a fulfilled order, you may complete the form below to receive a confirmation of receipt of your withdrawal notice. You will also need to submit a return request through our returns portal to complete the process. Once we receive the returned goods and the return requirements are met, a full refund will be processed within 14 days.
Please note: items that do not meet our return requirements are not eligible for withdrawal.
