Returns & Exchange Policy
We accept returns and one-time size exchanges on full-priced Clothing, Bags, and Shoes within 14 days of delivery.
Return requests must be submitted within 14 days of delivery, and returned items must be shipped within 7 days of your return being approved.
Items must be:
- Unworn, unwashed, and unaltered.
- In original condition with tags attached.
- Free of makeup, fragrance, and marks.
Returns are accepted at the sole discretion of SAU LEE. Where a returned item does not meet one or more of the eligibility requirements above, we reserve the right to assess the return on a case-by-case basis. This may include refusing the return and sending the item back to the purchaser, or deducting a reasonable fee from the refund or store credit to cover cleaning, repairs, and/or shoebox replacement.
Discounted items and the use of any promotional codes (for the avoidance of doubt, this excludes the Welcome Offer code) are eligible for store credit or a one-time size exchange only.
Final Sale items are not eligible for return or exchange.
Returns that do not meet these conditions will be sent back. No exceptions.
Amending a Return
You may modify your exchange shipping address or cancel your return through the returns portal before it has been processed.
United States Returns
To start a return or exchange for orders, click HERE.
- A USD 25 return fee applies to mailed returns.
- Return fees are waived for exchanges.
- Exchange items will only be shipped once the original return item(s) have been received and inspected at our warehouse, unless Instant Exchange is selected.
- SAU LEE is not responsible for returns lost in transit.
International Returns
To start a return or exchange, click HERE.
Pre-paid return labels are available for returns from the following countries and regions:
- Australia
- Belgium
- Canada
- France
- Germany
- Hong Kong
- Ireland
- Italy
- Kuwait
- Macau
- Malaysia
- Mexico
- Netherlands
- Qatar
- Saudi Arabia
- Singapore
- Spain
- Switzerland
- United Arab Emirates
- United Kingdom
Where a pre-paid return label is available:
- The applicable return shipping fee will be deducted from your refund.
- Return fees are waived for exchanges.
- Exchange items will only be shipped once the original return item(s) have been received and inspected at our warehouse.
For all other countries, customers must arrange and pay for return shipping to our Hong Kong warehouse. No additional return fee will be deducted from your refund.
If you arrange your own return shipment, you are responsible for applying directly with your local customs authority for any eligible refund of duties and taxes.
For returns from Canada, duties and taxes are not refunded automatically. Customers are responsible for applying directly with the Canadian customs authority for any eligible refund. Our Customer Care team will provide clear instructions by email to help with this process.
SAU LEE is not responsible for returns lost in transit.
Refunds
Once your return is received, it will be inspected and processed within 10 business days, often sooner.
Refunds are issued to your original payment method and will exclude:
- Any original shipping fees paid at the time of purchase
- Applicable return fees
- Duties and taxes for orders shipped to the following countries: Canada
You will receive an email confirmation once your refund has been processed.
Please note that we do not offer price adjustments on previous purchases.
Incorrect Returns
We can only accept items purchased directly from SAU-LEE.com.
If items from other brands or retailers are sent to us in error, we are unable to take responsibility for them or guarantee their return.
Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery via our Contact Form.
Please do not submit a standard return request. Our Customer Care team will guide you through the next steps.
For damaged Final Sale items:
- A replacement will be offered where available.
- If a replacement is unavailable, store credit will be issued.
