We offer free shipping on all orders within Hong Kong. All orders will leave our warehouse within 48 hours excluding weekends and holiday. All orders are sent with Hong Kong Post or Hong Kong Speedpost. Expedited shipping is unavailable at this time.
We provide free international shipping on all orders over $100. International shipping times vary depending on region and take between 2-14 working days. Orders will leave our warehouse within 48 hours excluding weekends and holiday. A tracking number will be emailed to the customer once the order has shipped. Handling and custom fees may apply to packages sent outside of Hong Kong. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery. Approximate amount of duties payable by the customer on delivery will be provided at the checkout.
Merchandise must be mailed to our returns department within 14 days of the delivery date for a full refund. Please apply for a return approval through our Returns Center.
Merchandise must be returned in its original condition with all tags attached. Garments that are returned with signs of being worn or mailed to our returns department outside the 14-day window will not be accepted. Items marked as Final Sale are not eligible for a return or exchange.
Pack all the unwanted items, along with the invoice and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box if you prefer. Please allow 3-5 days for the refund to be processed.
We currently offer free returns for orders from the US. A returns label will be provided once the return has been approved via the Returns Center. If the return is accepted there will be a $25 restocking fee deducted from the total amount refunded.
For all other orders (rest of the world) you will be responsible for paying your own shipping costs for returning the unwanted item. You must ship the unwanted items within 14 days of delivery and send us the shipment tracking number to be eligible for a refund. Shipping costs are non-refundable.
Thank you for understanding, please contact us at firstname.lastname@example.org if you would like more information or go to our Returns Center to apply for a return.