We offer free shipping on all orders within Hong Kong. All orders will leave our warehouse within 48 hours excluding weekends and holiday. All orders are sent with Hong Kong Post or Hong Kong Speedpost. Expedited shipping is unavailable at this time.
We provide free international shipping on all orders over $100. International shipping times vary depending on region and take between 2-7 working days. Orders will leave our warehouse within 48 hours excluding weekends and holiday. A tracking number will be emailed to the customer once the order has shipped. Handling and custom fees may apply to packages sent outside of Hong Kong. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.
Merchandise must be returned to our returns department within 14 days of the delivery date for a full refund. The customer is responsible for the return shipping cost. Please apply for a return approval through our Returns Center.
Merchandise must be returned in its original condition with all tags attached. Garments that are returned with signs of being worn or delivered to our returns department outside the 14-day window will not be accepted. Items marked as Final Sale are not eligible for a return or exchange.
Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box if you prefer. Please allow 3-5 days for the refund to be processed.
In the case of international shipments, there will be a $25 restocking fee deducted from the total amount refunded.
Thank you for understanding, please contact us at firstname.lastname@example.org if you would like more information or go to our Returns Center to apply for a return.