SHIPPING & RETURNS

Order Processing

Orders are typically processed within 1–3 business days, subject to availability and payment verification.

Once shipped, delivery is estimated within 5–7 business days, depending on your location.

While shipping timelines are estimates, our team always works to process and dispatch orders as quickly as possible.

In rare cases, we may need to cancel an order due to shipping restrictions. If this happens, we’ll notify you as soon as possible.

Please note:

  • We are unable to ship to PO Boxes or military addresses
  • Shipping fees are non-refundable
  • Once a package is marked as delivered, SAU LEE is not responsible for loss, theft, or damage

Pre-Order Items

Pre-order delivery dates are estimates and may change.

While delays or cancellations may occasionally occur, we always do our best to deliver pre-order items as quickly as possible.

United States

Orders are shipped Monday through Friday, excluding U.S. holidays. We do not offer Saturday delivery.

  • Free shipping on orders over USD 300
  • USD 30 flat rate shipping for orders below USD 300
  • Delivery typically takes 3–5 business days, excluding processing time

Once delivered, SAU LEE is not responsible for theft or damage.

All Other Countries

We ship globally Monday through Friday (excluding Hong Kong holidays), as all non-U.S. orders are dispatched from Hong Kong.

SAU LEE partners with Global-E, a trusted international checkout provider, to ensure a seamless shopping experience worldwide.

When shopping, Global-E helps you:

  • View prices in your local currency
  • See duties, taxes, and shipping costs clearly at checkout where applicable (please refer to Taxes & Duties below)
  • Pay a guaranteed total upfront, with no unexpected charges upon delivery
  • Access local payment methods for a smoother checkout experience

International orders typically arrive within 5–7 business days after dispatch.

While shipping timelines are estimates, we always work to process and dispatch orders as quickly as possible.

SAU LEE is not responsible for international shipments lost in transit.

Taxes & Duties

For customers in the UK, Europe, the Middle East, Australia, and Singapore, duties and taxes are already included in the product price shown.

For all other regions, orders are shipped Delivery Duty Paid (DDP):

  • Duties and taxes are calculated and displayed at checkout
  • These charges are paid upfront, allowing your order to clear customs without additional charges upon delivery

All duties and taxes are remitted directly to your local customs authority.

Amending Orders

If you need to make a change to your order, please contact us as soon as possible.

We are only able to amend or cancel orders before processing begins, and while we’ll always do our best to assist, changes cannot be guaranteed.

Please note:

  • Final Sale items cannot be modified or cancelled

For assistance, please email customercare@sau-lee.com

Returns Policy

We accept returns and one-time size exchanges on full-priced Clothing, Bags, and Shoes within 14 days of delivery. Returned items must be postmarked within 14 days of receipt to be eligible for a refund.

Items must be:

  • Unworn, unwashed, and unaltered
  • In original condition with tags attached
  • Free of makeup, fragrance, and marks

Discounted and promotional items (including Singles' Day, Black Friday, Lucky Sale, and End of Season promotions) are eligible for store credit or a one-time size exchange only.

Final Sale items are not eligible for return or exchange.

Returns that do not meet these conditions will be sent back. No exceptions.

Amending a Return

You may modify your exchange shipping address or cancel your return through the returns portal before it has been processed.

United States Returns

To start a return or exchange for orders submitted on or after June 5, 2025, click HERE

For returns submitted before June 5, 2025, click HERE

  • A USD 35 return fee applies to mailed returns
  • Return fees are waived for exchanges
  • Exchange items will only be shipped once the original return item(s) have been received and inspected at our warehouse, unless Instant Exchange is selected
  • SAU LEE is not responsible for returns lost in transit

All Other Country Returns

To start a return or exchange, click HERE

  • Return shipping fees will be deducted from your refund based on the return label provided
  • Pre-paid return labels are currently available only for the United Kingdom, Europe, Australia, the United Arab Emirates, and Asia (excluding Hong Kong and Macau)
  • Returns from all other countries must be shipped to our Hong Kong warehouse at your own cost
  • Return fees are waived for exchanges
  • Exchange items will only be shipped once the original return item(s) have been received and inspected at our warehouse
  • SAU LEE is not responsible for returns lost in transit

Refunds

Once your return is received, it will be inspected and processed within 10 business days, most likely sooner.

Refunds are issued to your original payment method, excluding return shipping fees.

You will receive an email confirmation once your refund has been processed.

Please note that we do not offer price adjustments on previous purchases.

Incorrect Returns

We can only accept items purchased directly from SAU-LEE.com.

If items from other brands or retailers are sent to us in error, we are unable to take responsibility for them or guarantee their return.

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery at customercare@sau-lee.com.

Please do not submit a standard return request — our team will guide you through the next steps.

For damaged Final Sale items:

  • A replacement will be offered where available
  • If a replacement is unavailable, store credit will be issued