SHIPPING & RETURNS
Order Processing
Orders are processed within 1–3 business days, subject to availability and payment verification.
Delivery times are calculated from dispatch and do not include order processing time.
While delivery timeframes are estimates, we always aim to process and dispatch your order as quickly as possible.
In rare cases, we may need to cancel an order due to shipping restrictions. If this happens, we'll notify you as soon as possible.
Please note:
- We are unable to ship to PO Boxes or military addresses.
- Shipping fees are non-refundable.
- Once a package is marked as delivered, SAU LEE is not responsible for loss, theft, or damage.
Pre-Order Items
Pre-order delivery dates are estimates and may change.
While delays or cancellations may occasionally occur, we always do our best to deliver pre-order items as quickly as possible.
United States
Orders are shipped Monday through Friday, excluding U.S. holidays. We do not offer Saturday delivery.
- Free shipping on orders over USD 300
- USD 30 flat-rate shipping for orders below USD 300
- Standard delivery typically takes 3–5 business days after dispatch
- Express Courier typically takes 2 business days after dispatch
International Shipping
We ship globally Monday through Friday (excluding Hong Kong holidays), with all non-U.S. orders dispatched from Hong Kong.
SAU LEE partners with Global-e to provide a seamless international shopping experience.
When shopping with Global-e, you can:
- View prices in your local currency.
- See duties, taxes, and shipping costs clearly at checkout where applicable (please refer to Taxes & Duties below).
- Pay a guaranteed total upfront, with no unexpected charges upon delivery.
- Access local payment methods for a smoother checkout experience.
- Enjoy free shipping on orders over USD 300 (or the equivalent amount in your local currency).
- Have shipping costs for orders below this threshold calculated at checkout.
Hong Kong & Macau orders typically arrive within 1–3 business days after dispatch.
All other international orders typically arrive within 3–7 business days after dispatch.
While delivery timeframes are estimates, we always aim to dispatch your order as quickly as possible.
SAU LEE is not responsible for international shipments lost in transit.
Taxes & Duties
For customers in the UK, Europe, the Middle East, Australia, and Singapore, duties and taxes are already included in the product price shown.
For all other regions, orders are shipped Delivery Duty Paid (DDP):
- Duties and taxes are calculated and displayed at checkout
- These charges are paid upfront, allowing your order to clear customs without additional charges upon delivery
All duties and taxes are remitted directly to your local customs authority.
Amending Orders
If you need to make a change to your order, please contact us as soon as possible.
We are only able to amend or cancel orders before processing begins. While we'll always do our best to assist, changes cannot be guaranteed.
Please note:
- Final Sale items cannot be modified or cancelled.
For assistance, please contact us via our Contact Form.
Returns & Exchange Policy
We accept returns and one-time size exchanges on full-priced Clothing, Bags, and Shoes within 14 days of delivery.
Return requests must be submitted within 14 days of delivery, and returned items must be shipped within 7 days of your return being approved.
Items must be:
- Unworn, unwashed, and unaltered.
- In original condition with tags attached.
- Free of makeup, fragrance, and marks.
Returns are accepted at the sole discretion of SAU LEE. Where a returned item does not meet one or more of the eligibility requirements above, we reserve the right to assess the return on a case-by-case basis. This may include refusing the return and sending the item back to the purchaser, or deducting a reasonable fee from the refund or store credit to cover cleaning, repairs, and/or shoebox replacement.
Discounted items and the use of any promotional codes (for the avoidance of doubt, this excludes the Welcome Offer code) are eligible for store credit or a one-time size exchange only.
Final Sale items are not eligible for return or exchange.
Returns that do not meet these conditions will be sent back. No exceptions.
Amending a Return
You may modify your exchange shipping address or cancel your return through the returns portal before it has been processed.
United States Returns
To start a return or exchange for orders, click HERE.
- A USD 25 return fee applies to mailed returns.
- Return fees are waived for exchanges.
- Exchange items will only be shipped once the original return item(s) have been received and inspected at our warehouse, unless Instant Exchange is selected.
- SAU LEE is not responsible for returns lost in transit.
International Returns
To start a return or exchange, click HERE.
Pre-paid return labels are available for returns from the following countries and regions:
- Australia
- Belgium
- Canada
- France
- Germany
- Hong Kong
- Ireland
- Italy
- Kuwait
- Macau
- Malaysia
- Mexico
- Netherlands
- Qatar
- Saudi Arabia
- Singapore
- Spain
- Switzerland
- United Arab Emirates
- United Kingdom
Where a pre-paid return label is available:
- The applicable return shipping fee will be deducted from your refund.
- Return fees are waived for exchanges.
- Exchange items will only be shipped once the original return item(s) have been received and inspected at our warehouse.
For all other countries, customers must arrange and pay for return shipping to our Hong Kong warehouse. No additional return fee will be deducted from your refund.
If you arrange your own return shipment, you are responsible for applying directly with your local customs authority for any eligible refund of duties and taxes.
For returns from Canada, duties and taxes are not refunded automatically. Customers are responsible for applying directly with the Canadian customs authority for any eligible refund. Our Customer Care team will provide clear instructions by email to help with this process.
SAU LEE is not responsible for returns lost in transit.
Refunds
Once your return is received, it will be inspected and processed within 10 business days, often sooner.
Refunds are issued to your original payment method and will exclude:
- Any original shipping fees paid at the time of purchase
- Applicable return fees
- Duties and taxes for orders shipped to the following countries: Canada
You will receive an email confirmation once your refund has been processed.
Please note that we do not offer price adjustments on previous purchases.
Incorrect Returns
We can only accept items purchased directly from SAU-LEE.com.
If items from other brands or retailers are sent to us in error, we are unable to take responsibility for them or guarantee their return.
Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery via our Contact Form.
Please do not submit a standard return request. Our Customer Care team will guide you through the next steps.
For damaged Final Sale items:
- A replacement will be offered where available.
- If a replacement is unavailable, store credit will be issued.
